FAQs
Order Processing & Shipping Information
At Lumora, every order is prepared with care and delivered with reliability. Here’s what you can expect when shopping with us:
🕒 Processing Time
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Orders are processed within 3–5 business days after payment.
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Each item is carefully inspected, packaged securely, and prepared to meet our quality standards.
🚚 Shipping Estimates
United States:
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Shipped via USPS or FedEx
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Estimated delivery: 15–20 business days after dispatch
International Orders:
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Delivery typically takes 15–30 business days, depending on your country and local customs procedures
⚠️ Please note: Delays may occur due to customs inspections, peak seasons, weather, or global shipping disruptions.
🔍 Tracking Your Order
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Once your order ships, you’ll receive a confirmation email with tracking details.
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You can also check the status anytime on our Track Your Order page.
❌ Cancellations & Address Changes
To request a cancellation or update your shipping address, email lumora@gmail.com within 24 hours of placing your order with one of the following subject lines:
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“CANCEL MY ORDER”
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“ADDRESS CHANGE”
⚠️ Once your order has shipped, we’re unable to make changes.
🚪 Delivery Attempts
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Carriers typically attempt delivery up to two times.
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If unsuccessful, your package may be returned to us. Additional shipping fees may apply for re-delivery.
💥 Damaged or Faulty Items
If your order arrives damaged, don’t worry — we’ll make it right.
Please email lumora@gmail.com with:
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Your order number
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A clear photo of the damaged item
We’ll send you a replacement free of charge as quickly as possible.
🤝 Need Help?
Our customer service team is always here for you.
📧 Email us anytime at lumora@gmail.com — we aim to respond within 24 hours.